Salary: 32000 - £40000/annum Excellent bens and company
Category: IT
Job Type: Permanent
Job Location: Hemel Hempstead, Hertfordshire
Posted on: 08/09/2010

JDE Application Support Analyst (IT/ ERP)



*Application Support * Senior JDE Support Analyst * 3rd Line Support * JD Edwards Application Support Specialist *ERP Support Specialist *



Key words: Software, JD Edwards, JDE Finance, ERP, Oracle, SAP 2nd line Support, application,





Primary Skills: Detailed knowledge of JDE or similar ERP application including SAP or Oracle, excellent communication skills for presentation, language skills are a definite bonus



The Company:



Our Hertfordshire based client has been established for over 50 years and is a global leader in the diversified manufacturing of motion and control technology and systems. They offer a competitive package based in modern luxury offices.



The Role:

Reporting to the Project Team Leader the successful candidate will be responsible for:



• Supporting users of integrated software JD Edwards and other Corporate IT software applications (2nd Level Support).



• Supporting implementation and development activity of Corporate IT software.



• Participating in the knowledge development of the end user base through formal training and related working groups.



• Ensuring customer calls are resolved effectively and efficiently delivering premier quality and service, within the team’s service level agreements.



• Creating application documentation, best practice guides and general user documentation.



• Providing consultation to locations in all areas of JDE functionality, some of which may be on the customer site.

Skills and Experience

• Strong Application Support Knowledge, particularly JDE Finance

• Good academic background with experience in documentation design and development together with a more extensive professional experience within an IT environment.

• Strong working knowledge of document development methodologies, Authoring and publishing tools

• Creative thinking, excellent communication and project related management skills are essential.

• Self-starter and team player able to work well with all colleagues.

• Strong Customer Support ethic.

• Commercially astute and familiar with all business processes

• Strong problem resolution and analytical skills

• Strong, clear and professional written and verbal communication skills

• Excellent presentation, organising and planning skills

• High degree of technical expertise.





For full company details and job specification please email your CV now.



We….



• Understand your specific requirements and career aspirations

• Guarantee to keep you updated

• Provide full pre-interview preparation and post-interview de-briefing

• We guarantee not to approach any company without consulting you first

Vacancy Reference: 113447455
Employer/Agency: Integrity