Salary: 40000 - £45000/annum
Category: IT
Job Type: Permanent
Job Location: Watford, Hertfordshire
Posted on: 05/03/2010

SunSystems 5 Support Analyst



SunSystems 5 Support Analyst





Location: Watford



Salary: £40,000 - £45,000



Overall purpose:



To resolve client’s systems problems via remote telephone support.



Principal accountabilities



• To manage calls in a timely, professional and courteous manner

• To provide excellent technical advice to clients in order to solve their issues

• To be familiar with clients in terms of contact details, products and support required

• To attend client site as and when required to carry out site audits

• To provide strong server and client support

• To become familiar with PA companion products in order to support those product also



Person specification



Qualifications: Outstanding Sun 5 product knowledge (not Sun Micro Systems).



Experience, skills and knowledge



Essential

Applicants should have at least one years Sun 5 telephone support experience.



Previous Management experience is preferred but not essential



Competencies



Personal and Corporate Effectiveness

- Results oriented with a sense of urgency

- Customer service oriented

- Flexibile, enthusiastic and energetic

- Organisational awareness with plenty of common sense!

- Planning and Initiative with a sense of urgency



Interpersonal and Influence

- Impact and Influence

- First class written and verbal skills

- Listening, understanding and responding

- Able to build strong relationships

- Teamwork



Pro-active and problem solving

- Conceptual thinking

- Ability to methodically analyse problems

- Innovative thinking

- Strategic orientation



Career Objectives

The ideal candidate will be looking for a challenging role where they can add value and make a difference

Job Reference: 113417935
Contact Details: Recruitment Answers